[DRAFT] Questions

[October 15, 2020 UPDATE: See the Location section below for updated location and start-time information at each tour stop. Please note the change of venue for the Orlando-area and Tampa tour stops.]

On this page, you can find answers to common questions in the following categories:


 

Ticketing

In addition to the information shown here, please see the information in the Policies section below. Also, please note our Refund Policy.

 

Age Requirements

All ages are welcome to attend our event.

We require children who are younger than 18 years of age to have their parents' or legal guardian's permission to attend our event.

Admission is free for children under 4 years of age, as long as they are accompanied by a parent, legal guardian, or chaperone who purchases admission to our event.

 

Admission

We require you to show valid admission to attend our event. When you arrive at our event, please show us proof of your identity and proof of your online purchase of admission to our event:

  • Your confirmation number
  • Your confirmation email
  • Photo identification, such as your school ID, driver license, or identification card that has your photo. If you cannot provide photo ID for yourself, then your parent, legal guardian, or chaperone must provide their photo ID.

We highly recommend purchasing your admission online from our website prior to our event. Purchasing admission at the event itself is subject to availability, and will not be offered for sale if our event sells out beforehand. We will not honor admission sold from any source other than our own website.

Our ticketing system continues to sell tickets for a particular location until that location sells out. If you still see a particular location when you go to buy tickets, it means that tickets are still available for that location. You can buy tickets on the day of the event itself, as long as the ticketing system shows that tickets are still available.

We require children who are younger than 18 years of age to have their parents' or legal guardian's permission to attend our event.

Admission is free for children under 4 years of age, as long as they are accompanied by a parent, legal guardian, or chaperone who purchases admission to our event.

Creators Live does not charge a separate entrance fee, in addition to the cost of the ticket itself. Any applicable parking fees, however, are your responsibility. Please see the Parking section below for more information.

Before purchasing admission, please make sure to review our Refund Policy.

 

How to Buy Tickets

Make sure to review our Refund Policy prior to buying tickets.

To buy your admission ticket(s), follow these steps:

  1. Click or tap the Menu icon () near the upper-left corner of the screen.
  2. In the menu that appears, click or tap "TOUR TICKETS."
  3. In the screen that appears, decide which type of ticket you want to purchase.
  4. For the ticket that you want to purchase, use the list box to select the specific location for which you're buying the ticket. For example, if you want to purchase a ticket for the Lemont, Illinois location, follow these steps:
    1. Click or tap the list box that says "Branson, MO - price," where price is the price of the ticket.
    2. Use the list box to select "Lemont, IL (Chicago) - price," where price is the price of the ticket.
  5. Use the + or - buttons underneath the list box to specify the number of tickets you're purchasing.
  6. Click or tap the "Add to Cart" button.

The tickets are now added to your shopping cart. To complete your purchase, follow the steps in the section How to Check Out.

 

How to Check Out

Make sure to review our Refund Policy prior to checking out.

After you've added items to your shopping cart, follow these steps to check out and complete your purchase:

  1. Click or tap the shopping-cart icon () near the upper-right corner of the screen. The shopping-cart icon might have a dot overlaid on it. The dot simply means that the shopping cart has items in it.
  2. In the screen that appears, confirm the details of your purchase. For example, make sure you're purchasing the correct ticket type, such as a standard ticket or a premium ticket. If the event has several different locations, make sure the ticket you're purchasing is for the correct location.
  3. Leading up to the event date, and during the event itself, a list box appears above the line that shows the total price of your purchase. This list box is labelled "Which creator are you most excited to meet?" Use this list box to specify the creator you're most excited to meet when you attend our event. If the creator doesn't appear in the list, select "Other" and then use the "Other" text box that appears to manually enter the creator's name.
  4. Click or tap the "Check Out" button.
  5. Use the page that appears to complete the details of your order (name, mailing address, any applicable discount codes, and so on) and finish your purchase.

 

Event

In addition to the information shown here, please see the information in the Policies section below. See the Location section below for venue addresses and start times.

 

New for This Event

We've hit the road to bring Creators Live closer to you, at the following locations:

  • October 10, 2020: Branson, Missouri at Branson's Famous Baldknobbers
  • October 11, 2020: Kansas City, Kansas at Vox Theatre
  • October 13, 2020: Itasca (Chicago area), Illinois at The Westin - Chicago Northwest
  • October 15, 2020: Lexington, Kentucky at Lexington Griffin Gate Marriott Golf Resort & Spa
  • October 16, 2020: Atlanta, Georgia at The Westin Peachtree Plaza
  • October 17, 2020: Lake Mary (Orlando area), Florida at The Westin Lake Mary, Orlando North
  • October 18, 2020: Tampa, Florida at The Westin Tampa Bay

See the Location section below for venue addresses and start times.

When the event takes place during the week, it will occur after school hours. The length of the event depends on the number of attendees who appear at each tour stop. It could be as short as one hour, or it could be as long as three hours. The best way to figure out the likely run time is to see the length of the line ahead of you when you arrive at the venue.

We've focused on the meet-and-greet activity for our "pop-up" tour. That activity has proven most popular for our attendees. We'll feature other activities, such as panel discussions and performances, at a future event.

Also new for this event, we're hosting a group of creators much smaller than at our previous event. This change is both to have a safer experience for creators and attendees, and also to give you the chance to meet with creators on an even more personal level than ever before!

 

For the Latest Updates

Follow @creatorsliveofficial on Instagram to get the latest updates about our current and future events.

 

Code of Conduct

We ask our attendees to respectfully behave appropriately at all times during our event. The venue reserves the right to ask disruptive attendees to disperse or otherwise leave their establishment.

As a general rule: If you don't want your behavior to wind up getting recorded on video by strangers, made into a viral Internet craze, and shown to all of your family, please don't do it. Please consider behaving according to the Golden Rule: Treat others as you'd want to be treated yourself. No one wants to have a bad day at the event, or several bad days after the event, because of a poor decision to behave disrespectfully or inappropriately.

 

COVID-19 Information

We will follow state guidelines regarding COVID-19 mitigation strategies. Specifically:

  • We ask that attendees who feel sick do not attend our event.
  • We will check temperatures of attendees. We reserve the right to deny entry to anyone who clearly shows signs of having a fever.
  • We require attendees to wear face masks during our event.
  • We highly recommend that attendees practice social distancing and maintain at least 6 feet of distance apart from one another during our event.

Also, we require each attendee (or the attendee's parent, legal guardian, or chaperone, acting on behalf of the attendee, if the attendee is younger than 18 years of age) to sign a liability waiver in order to attend our event.

If circumstances require us to postpone the event due to COVID-19, the admission you purchased for the original date will be valid for the new, rescheduled date.

 

For Creators, Managers, and Press

Creators

Please fill out a Creator Application. We take several factors into account when we select creators to appear at our events. It’s not just a matter of the number of followers you have online. Due to competitive reasons, we cannot disclose the exact criteria we use for selecting creators to appear at our events. Because we receive a substantial number of creator applications, we cannot reply to each application individually.

Managers

The Creators Live Pop-Up Tour is an intentionally scaled-down event, especially compared to our prior event. We have reached capacity for the number of creators we intend to feature as part of the Pop-Up Tour. We appreciate your understanding and hope that you'll express continued interest in being featured at one of our future events.

Please send an email to info@creators-live.com so that we can have your information available when we plan future events. Due to the volume of email we receive, we cannot reply to each email individually.

Press

Please provide information about your press credentials and the publications/blogs that you represent. We reserve the right to independently verify the information that we receive. Please note: Providing false information about your press credentials, or impersonating a credentialed member of the press, could result in your being banned from our event.


 

Venue

 

 

Location

Some tour-stop locations might have changed since you last checked our Instagram account or this website. The information shown on this website was last updated on October 12, 2020.

Be sure to check our Instagram account frequently, @creatorsliveofficial, as we'll post there any updates to the location and start-time information shown on this website.

When in doubt, consider the Instagram information more up-to-date than the information shown on this website.

Please click or tap a date and place below to see address information and start time for that particular tour stop:

 

October 10, 2020: Branson, Missouri

Starting at 4 PM, local time, this meet-and-greet event takes place inside the Branson's Famous Baldknobbers venue. Click or tap the address below to open it in a map application:

Branson's Famous Baldknobbers
645 MO-165
Branson, Missouri 65616

 

October 11, 2020: Kansas City, Kansas

Starting at noon, local time, this meet-and-greet event takes place inside the Vox Theatre venue. Click or tap the address below to open it in a map application:

Vox Theatre
1405 Southwest Blvd.
Kansas City, Kansas 66103

 

October 13, 2020: Itasca, Illinois

Starting after school hours at 5 PM, local time, this meet-and-greet event takes place inside The Westin - Chicago Northwest venue. Click or tap the address below to open it in a map application:

The Westin - Chicago Northwest
400 Park Blvd.
Itasca, Illinois 60143

 

October 15, 2020: Lexington, Kentucky

Starting after school hours at 4 PM, local time, this meet-and-greet event takes place inside the Lexington Griffin Gate Marriott Golf Resort & Spa venue. Click or tap the address below to open it in a map application:

Lexington Griffin Gate Marriott Golf Resort & Spa
1800 Newtown Pike
Lexington, Kentucky 40511

 

October 16, 2020: Atlanta, Georgia

Starting after school hours at 4 PM, local time, this meet-and-greet event takes place inside The Westin Peachtree Plaza venue. Click or tap the address below to open it in a map application:

The Westin Peachtree Plaza
210 Peachtree St. NW
Atlanta, Georgia 30303

 

October 17, 2020: Lake Mary, Florida

Starting at noon, local time, this meet-and-greet event takes place inside The Westin Lake Mary, Orlando North venue. Click or tap the address below to open it in a map application:

The Westin Lake Mary, Orlando North
2974 International Pkwy.
Lake Mary, Florida 32746

 

October 18, 2020: Tampa, Florida

Starting at noon, local time, this meet-and-greet event takes place inside The Westin Tampa Bay venue. Click or tap the address below to open it in a map application:

The Westin Tampa Bay
7627 W. Courtney Campbell Causeway
Tampa, Florida 33607

 

Parking

The venue's parking lot is not dedicated to Creators Live use. We cannot guarantee that you will be able to park onsite for our event. We recommend that you carpool, take a taxi, or use ride-sharing services, such as Lyft or Uber, for transportation to and from our event.

If the venue charges parking fees to park onsite, those fees are your responsibility. Please contact the venue directly for more information about parking.


 

Policies

 

 

Refund Policy

ALL SALES ARE FINAL.

For example, you will NOT receive a refund in the following situations:

  • You purchased admission, but you changed your mind afterwards.
  • You purchased admission, but you did not double-check your order before finalizing it to make sure that its details were correct (the correct ticket type; the correct location, if the event has more than one location; and so on), and you made a mistake.
  • You expected to see a specific creator at our event, but that creator did not appear.
  • You were denied entry to our event.
  • You were asked to leave our event.

Refunds will be provided only in the case where the entire event is canceled.

 

No-Show Policy

If you purchase admission to attend our event, but you do not attend our event, you cannot use the admission you purchased to attend one of our future events.

 

Security Policy

All bags, purses, and backpacks will be searched prior to entry to our event. We recommend that you do not bring any bags with you to our event. If you must bring something with you, we ask that you bring a single, clear-plastic bag, so that you can pass quickly through our bag search. If the venue or our event officials determine that additional security is necessary, the following additional searches might occur:

  • Visual search
  • Inspection of coats and open containers
  • Wand-based search
  • Metal-detector search
  • Pat-downs

We reserve the right to refuse entry to anyone who attempts to bring to our event any illegal items or other items we deem inappropriate. We reserve the right to report to law enforcement anyone we believe poses a risk to the safety and security of our event.

 

Availability Policy

The creators who appear at our event do so on a best-effort basis. Potentially, due to unforeseen circumstances, some creators might be unable to appear at our event. NO REFUNDS will be given due to the absence of a specific creator at our event.

 

Animal Policy

We do not allow animals or pets of any kind at our event.

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